Privacy Policy

Last updated: September 16, 2026

ONDRYL operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

This Privacy Policy explains how ONDRYL (“we,” “us,” or “our”) collects, uses, stores, and discloses your personal information when you visit our website, use our Services, purchase our products, or otherwise communicate with us.

By using or accessing our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect or process the following information:

• Contact information including your name, billing address, shipping address, phone number, and email address.

• Payment and transaction information including payment method, transaction details, payment confirmation, and other information required to process your order. Payment card information may be processed by our payment service providers.

• Order information including products you view, add to your cart, purchase, return, exchange, or cancel, as well as your purchase history.

• Communications including information you provide when you contact our customer support or communicate with us.

• Device information including information about your device, browser, IP address, network connection, and other technical identifiers.

• Usage information including information about how and when you interact with, browse, or use our website and Services.

• Information collected through cookies and similar technologies when you browse our website.

How We Collect Personal Information

We may collect personal information from the following sources:

• Directly from you, when you place an order, create an account, contact us, subscribe to communications, or otherwise provide information to us.

• Automatically through our website, including through cookies, pixels, analytics tools, and similar technologies.

• From service providers, when third parties provide services on our behalf, such as payment processing, website hosting, analytics, customer support, fulfillment, and shipping.

• From business partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving Our Services

We use your information to:

• Process and fulfill your orders.

• Process payments and transactions.

• Arrange shipping and delivery.

• Process returns, refunds, cancellations, and exchanges.

• Provide customer support.

• Maintain and improve our website, products, and Services.

• Remember your preferences and shopping activity.

• Provide a customized shopping experience.

• Manage customer accounts, where applicable.

Marketing and Advertising

Where permitted by applicable law and based on your preferences, we may use your information to:

• Send promotional emails, messages, or other marketing communications.

• Inform you about new products, launches, offers, discounts, and campaigns.

• Show you advertisements for ONDRYL products on our website or other platforms.

• Understand the effectiveness of our advertising and marketing campaigns.

• Provide personalized or interest-based advertising where applicable.

You may unsubscribe from promotional communications at any time by using the unsubscribe option included in our marketing communications or by contacting us.

Security and Fraud Prevention

We may use your information to:

• Protect the security of our website and Services.

• Verify transactions.

• Detect and prevent fraudulent or unauthorized activity.

• Investigate suspected illegal or malicious activity.

• Protect our customers, business, and Services.

Communication

We may use your information to communicate with you regarding:

• Your orders and purchases.

• Shipping and delivery updates.

• Returns, refunds, and exchanges.

• Customer support requests.

• Important changes to our Services, policies, or terms.

Legal and Regulatory Requirements

We may use or disclose personal information where necessary to:

• Comply with applicable laws and regulations.

• Respond to lawful requests from government authorities or law enforcement.

• Protect our legal rights.

• Investigate or address potential violations of our terms or policies.

• Resolve disputes or participate in legal proceedings.

How We Share Personal Information

We may disclose your personal information to third parties when necessary to operate our business and provide our Services.

These third parties may include:

• Shopify, which hosts and powers our online store.

• Payment service providers that process payments and transactions.

• Shipping and logistics providers that help deliver your orders.

• Technology and service providers that support website operations, hosting, analytics, customer support, and other business functions.

• Marketing and advertising partners, where applicable and permitted by law.

• Professional advisers, such as legal, accounting, or business advisers, where necessary.

• Government authorities or law enforcement, where required or permitted by law.

• Other third parties, where you have directed us to share your information or have provided your consent.

We do not sell your personal information for money.

Shopify

Our online store is powered by Shopify. Shopify provides the technology and infrastructure that enables us to operate our online store and provide our Services.

Information submitted through our website may be processed by Shopify and other service providers involved in providing the Services.

Shopify may also process information relating to your interaction with our store in accordance with its own privacy policies.

For more information about how Shopify handles personal information, please review Shopify’s privacy policy.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide and improve our Services.

Cookies are small data files stored on your device that can help websites remember information about your visit and preferences.

We may use cookies and similar technologies to:

• Keep our website functioning properly.

• Remember your preferences.

• Understand how visitors use our website.

• Analyze website traffic and performance.

• Improve our website and shopping experience.

• Support advertising and marketing activities where applicable.

• Help maintain website security.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

Third-Party Websites and Links

Our Services may contain links to third-party websites, platforms, or services.

If you visit a third-party website through a link on our website, that third party may collect and process your information according to its own privacy policy and terms.

ONDRYL is not responsible for the privacy, security, content, or practices of third-party websites that we do not control.

We recommend reviewing the privacy policies of third-party websites before providing them with your personal information.

Children's Privacy

Our Services are not intended for children who are below the applicable age of majority in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided us with personal information, please contact us using the contact information below so that we can review the request and take appropriate action where required by law.

Security of Your Information

We take reasonable measures to help protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security of your personal information.

You should also take reasonable steps to protect your account credentials and personal information.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide our Services.

• Complete and maintain records of transactions.

• Provide customer support.

• Comply with legal, tax, accounting, and regulatory obligations.

• Resolve disputes.

• Prevent fraud and misuse.

• Enforce our agreements and policies.

The specific retention period may vary depending on the type of information and the purpose for which it was collected.

Your Rights and Choices

Depending on applicable law and your location, you may have certain rights regarding your personal information.

These may include:

• Right to Access: You may request information about the personal information we hold about you.

• Right to Correction: You may request correction of inaccurate or incomplete personal information.

• Right to Deletion: You may request deletion of your personal information, subject to applicable legal requirements and exceptions.

• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent.

• Right to Opt Out of Marketing: You may unsubscribe from promotional communications at any time.

• Right to Data Portability: Where applicable, you may request a copy of certain personal information in a portable format.

These rights may be subject to limitations and exceptions under applicable law.

To exercise an applicable right, please contact us using the information provided below. We may need to verify your identity before processing certain requests.

Marketing Communications

If you have subscribed to receive promotional communications from ONDRYL, we may send you information about products, offers, launches, promotions, and other marketing activities.

You can opt out of marketing communications at any time by clicking the unsubscribe link in our promotional emails or by contacting us.

Even if you opt out of promotional communications, we may continue to send essential non-promotional communications, such as order confirmations, payment information, shipping updates, or customer service messages.

Complaints

If you have a concern or complaint regarding how we collect, use, or process your personal information, please contact us using the contact details below.

We will review and respond to your concern in accordance with applicable law.

Where applicable, you may also have the right to contact the relevant data protection or regulatory authority.

International Data Transfers

Some of our service providers or business partners may process or store personal information outside India or outside the country in which you reside.

Where personal information is transferred internationally, we will take appropriate steps as required by applicable law to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, legal requirements, or regulatory obligations.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.

We encourage you to review this page periodically to stay informed about how we protect your personal information.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, you can contact us at:

ONDRYL
Fastlane Enterprise, Jaganpura,
Patna – 800027, Bihar, India

Email: Care@ondryl.com

We will make reasonable efforts to respond to privacy-related requests in accordance with applicable law.