Shipping policy

Shipping & Delivery Policy

Last Updated: September 16, 2026

At ONDRYL, a brand operated by Fastlane Enterprises, we are committed to ensuring that your order reaches you safely and on time. Please read the following Shipping & Delivery Policy to understand how we process and deliver your orders.

1. Order Processing

  • Orders are processed Monday to Saturday, excluding public holidays.

  • Orders are generally processed within 1–2 business days after successful payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • Once your order has been shipped, you will receive a shipping confirmation with tracking details through the contact information provided during checkout.

2. Shipping & Delivery Time

We currently deliver orders across India.

Estimated delivery timelines are:

  • Metro cities: 2–5 business days

  • Other cities and towns: 3–7 business days

  • Remote locations: 5–10 business days

Delivery timelines are estimates and may vary depending on the delivery location, courier availability, weather conditions, public holidays, operational delays, or other circumstances beyond our control.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

From time to time, ONDRYL may offer free shipping or promotional shipping offers. Such offers will be subject to the terms and conditions specified during the promotion.

4. Order Tracking

Once your order has been dispatched, you will receive tracking information through the email address or mobile number provided during checkout.

You can use the tracking information to check the status of your shipment with the respective courier partner.

5. Delivery Attempts

Our courier partners generally make multiple attempts to deliver your order.

Please ensure that:

  • The shipping address and contact number provided at checkout are accurate.

  • Someone is available to receive the package where possible.

  • You respond to calls or delivery attempts from the courier partner.

If an order cannot be delivered because of an incorrect address, incomplete address, unavailable recipient, or failure to respond to delivery attempts, the package may be returned to us.

6. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address.

ONDRYL / Fastlane Enterprises will not be responsible for delays or failed deliveries resulting from incorrect, incomplete, or inaccurate address or contact information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We will try to update the address before the order is dispatched, but changes cannot be guaranteed once the order has been shipped.

7. Delayed or Lost Shipments

Although we work with reliable courier partners, delivery delays may occasionally occur due to circumstances beyond our control.

If your order is significantly delayed or appears to be lost in transit, please contact our customer support team. We will coordinate with the courier partner and assist you in resolving the issue.

8. Damaged Package

If you receive a package that appears damaged, opened, or tampered with, please contact us as soon as possible.

We recommend taking clear photographs or videos of:

  • The outer packaging

  • Shipping label

  • Damaged packaging

  • Product and its packaging

These may be required to help us investigate the issue with the courier partner and process an eligible resolution.

9. Missing or Incorrect Products

If you receive an incorrect product or an item is missing from your order, please contact us within 48 hours of delivery with your order details and supporting photographs/videos.

We will review the issue and provide an appropriate resolution in accordance with our return and refund policies.

10. Delivery Delays Due to Unforeseen Circumstances

Delivery may take longer than the estimated timeline due to circumstances including, but not limited to:

  • Severe weather conditions

  • Natural disasters

  • Public holidays

  • Government restrictions

  • Transportation disruptions

  • Courier service interruptions

  • High-volume sales periods

  • Incorrect or incomplete delivery information

We appreciate your patience in such circumstances.

11. International Shipping

At present, ONDRYL ships orders within India only, unless otherwise specifically stated on our website.

12. Contact Us

If you have questions regarding your order, shipping, or delivery, please contact us using the contact details provided on our website.

Please keep your order number available when contacting our customer support team so that we can assist you more efficiently.

ONDRYL
Operated by Fastlane Enterprises