Refund policy

Return & Refund Policy

Last Updated: September 16, 2026

At ONDRYL, a brand operated by Fastlane Enterprises, we strive to provide high-quality fragrances and a smooth shopping experience. Please read this Return & Refund Policy carefully before placing an order.

1. General Return Policy

Due to the nature of fragrance and personal-care products, ONDRYL does not generally accept returns or exchanges for products that have been opened, used, sprayed, or tampered with.

Returns may be accepted only in cases where the product is eligible under the conditions specified below.

2. Eligible Returns

You may request a return or replacement if:

  • You received a wrong product.

  • You received a damaged product.

  • The product was leaking or defective upon delivery.

  • The product received is materially different from what was ordered.

  • An item is missing from your order.

Any issue must be reported within 48 hours of delivery.

3. Conditions for Return

To be eligible for a return or replacement:

  • The request must be made within 48 hours of delivery.

  • The product must be unused and unopened, except where inspection is necessary to identify a defect or damage.

  • The original packaging, box, labels, and other components should be retained.

  • You may be required to provide photographs or videos showing the product, packaging, shipping label, and damage/defect.

  • ONDRYL may request additional information or evidence to verify the issue.

Returns that do not meet these conditions may not be accepted.

4. Non-Returnable Products

The following products are generally not eligible for return or refund:

  • Products that have been opened or used.

  • Products that have been sprayed or partially consumed.

  • Products damaged after delivery due to improper handling or storage.

  • Products returned without prior approval from ONDRYL.

  • Products returned without their original packaging where the packaging is required to verify the claim.

  • Products where the return request is based solely on personal fragrance preference.

Fragrance Preference

Perfume preferences are subjective. Therefore, we do not accept returns or provide refunds simply because you do not like the fragrance, find it too strong/weak, or the fragrance smells different on your skin.

We recommend reviewing the fragrance notes and product description before purchasing.

5. Damaged Products

If your order arrives damaged, leaking, broken, or visibly tampered with:

  1. Take clear photographs/videos of the package before opening it, where possible.

  2. Take photographs/videos of the product and its packaging.

  3. Contact ONDRYL within 48 hours of delivery.

  4. Provide your order number and the requested evidence.

Our team will review the claim and coordinate with the courier partner where necessary.

6. Wrong or Missing Product

If you receive an incorrect product or an item is missing from your order, contact us within 48 hours of delivery.

After verification, ONDRYL may provide:

  • A replacement of the incorrect/damaged product; or

  • A refund for the eligible product, as applicable.

7. Return Request Process

To initiate a return or replacement request, contact our customer support team with:

  • Order number

  • Customer name

  • Registered mobile number/email address

  • Reason for the return

  • Clear photographs/videos of the product and packaging

  • Any other information requested by our support team

Do not send products back to us without receiving return instructions or approval from ONDRYL.

8. Refunds

If a refund is approved, the refund will generally be processed after the returned product has been received and inspected, where applicable.

Refunds will be issued to the original payment method, subject to the payment provider's processing timelines.

Depending on your bank or payment provider, it may take additional business days for the refunded amount to appear in your account.

9. Shipping Charges

Shipping charges may not be refundable unless the return or refund is approved due to an error attributable to ONDRYL, such as:

  • Wrong product being shipped

  • Damaged product received

  • Missing product

  • Verified manufacturing/packaging defect

Any refund will be determined based on the circumstances of the order and applicable policy.

10. Replacement

Where a replacement is approved, ONDRYL may arrange shipment of the replacement product, subject to product availability.

If the replacement product is unavailable, ONDRYL may provide an alternative resolution, including a refund where applicable.

11. Order Cancellation

Customers may request cancellation before the order has been dispatched.

Once an order has been shipped, cancellation may no longer be possible. In such cases, the customer may need to receive the shipment and follow the applicable return policy, if eligible.

12. Refund Exceptions

ONDRYL reserves the right to reject a refund or replacement request if:

  • The request is made after the applicable reporting period.

  • The product has been used or consumed.

  • The product has been damaged after delivery.

  • The claim cannot be reasonably verified.

  • The product was purchased through an unauthorized seller or third-party source.

  • The customer fails to provide requested information or evidence.

13. Promotional and Discounted Orders

Products purchased using promotional offers, discount codes, bundles, or special campaigns remain subject to this Return & Refund Policy.

Specific promotional terms may apply to individual offers.

14. Changes to This Policy

ONDRYL / Fastlane Enterprises reserves the right to modify or update this Return & Refund Policy at any time. Any changes will be posted on this page with the updated date.

15. Contact Us

For return, replacement, or refund-related queries, please contact ONDRYL through the contact information provided on our website.

Please include your order number in all communications so that we can assist you efficiently.

ONDRYL
Operated by Fastlane Enterprises